How quickly do you respond to calls in East Hanover?+
For active leaks or storm damage, we prioritize East Hanover calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through East Hanover.
Will I get a written estimate before you begin?+
We give every East Hanover customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active NJ contractor license and full insurance coverage, and we'll provide proof of both on request — most East Hanover customers ask, and we expect that.
Do you offer 24/7 emergency roof repair?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Can you help with my storm damage insurance claim?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many East Hanover customers say this cuts weeks off their claim process.
How many days will a reroof take at my East Hanover home?+
Most residential replacements in East Hanover take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
What kind of warranty comes with a new roof?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout East Hanover with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
What's your full service area in East Hanover, NJ?+
We serve East Hanover and the surrounding communities throughout East Hanover, NJ — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
